Cancellation Policy

 

Can I cancel my entry?

Vittoria MTB Marathon & TrailX eMTB Challenge

Yes, a full refund will be offered on a pre-entry up to 8 weeks before race day. Cancellation requests received between 8 and 4 weeks before the event will receive a refund of 50% of the entry value. Refunds requests within the final 4 weeks before the event will be at the organisers discretion.

 

What happens if Eventrex need to cancel an event?

The below applies to all TrailX branded events and the Vittoria MTB Marathon

Should Eventrex UK (the organiser and promoter of TrailX SummerCX events) need to cancel an event please be assured that we will have been forced to by circumstances outside of our control, examples of this are listed below, this list should not be considered exhaustive and is subject to review at any time;

  • Adverse weather that could affect your safety
  • A state of war
  • An act of God
  • Announcement by a sports Governing Body (BTF, UKA, BC, etc) cancelling such events
  • Loss of the venue
  • Announcement by the Government cancelling such events

If this should happen, we will always attempt to reschedule the event in the first instance and you will be offered a transfer to its revised date. If you are unable to attend the revised date you will be offered a transfer to another Eventrex UK event of the same value, or if you want to enter a more expensive event, we will send you a link enabling you to pay the difference.

If we are unable to reschedule the event to a new date you will be offered a transfer to another Eventrex UK event of the same value, or if you want to enter a more expensive event, we will send you a link enabling you to pay the difference.

If you are unable to attend any of the offered events and would like to request a refund please send us a message to info@eventrexuk.com outlining all of the information and we will review the request with a view of refunding you as much of your entry fee as possible. Sadly, we do not have sufficient surplus funds to guarantee that 100% of your entry will be returned. However, we will return to you what is available after any outstanding costs directly associated to your entry after non-cancellable commitments have been cared for, we will not profit from a cancelled event if any participant is out of pocket.

Any decision made by Eventrex UK to cancel the event will not be made lightly.